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Help
Availability
An item's availability is the estimated time it will take us to get it, pack it and prepare it for dispatch. The availability of an item enables you to calculate how long it will take to receive it after you place your order:
Note: Availability is not the total time it will take for your order to arrive. Total time is dependent on the destination of your order and the delivery options you choose.
Delivery Time
An order's delivery time is the time it takes to get to its destination after leaving our fulfilment centre.
Note: Delivery time is not the total time it will take for your order to arrive. Total time is also dependent on the availability of the item/s in your order.
The total time will be the sum of the item’s Availability plus the Delivery Time.
Types of Availability
Availabilities are as follows:- 48 Hours: Item is in stock and will take up to 48 hours to pack and prepare for dispatch
- Any Other Specific Length Of Time (e.g.: 3-4 days): Item is not in stock and will take this amount of time to receive from the supplier, pack and prepare for dispatch
- Not Available: You can still order this item; it will be sent to you as soon we receive it from the supplier. The latest release-date information we have from the suppliers may also be displayed. If the item will be unavailable for more than just a short while we will usually not display it.
Ordering Items With Different Availabilities
If you are ordering items with different availabilities for delivery by First Class post, you can choose how to have them delivered to you.
There are two main options.- Option One: make one delivery when your complete order is ready
- Option Two: deliver ordered items as they become available.
Tell us which option you prefer when you place your order. We will use option two if you do not state a preference.
Tracking Your Order
To keep you fully informed of the progress of your order, we'll send you one e-mail when we receive it and another when we dispatch it from our fulfilment centre, confirming the date, contents and method of delivery.
You can also track the progress of your recent orders in Order Tracking.
Bulk ordering affects availability
If you place a bulk order, there's a chance that you will order more of the item than we have in stock. This means that we will have to get more from the supplier before we can fulfil your entire order, increasing the availability estimate for the item. Your bulk orders are as important to us as your single orders: we will inform you of the availability and delivery time on each bulk order in our confirmation email to you.
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