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Help
We offer you consistently low prices on our entire range. The prices we display are inclusive of UK VAT at the appropriate rate.
When We Charge Your Card
Your credit card or debit card is charged when you complete the purchase of your item(s) on our website.
If you have paid by cheque and we owe you a full or partial refund, we will send a refund cheque for the correct amount.
What we do about mis-pricings
Despite our best efforts, items in our catalogue may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Confirming availability and price
When an item in our range is temporarily unavailable, we will state so on the item’s listing. If the unavailability is more long-term the item will not be included in our listing. Beyond what we say on the listing, we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.
Note: we cannot confirm the price until you order.
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